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TECHNICAL
SUPPORT
Please
note that our technical support only provides support for third-party
programs to the extent that our own products depend upon their use, e.g.,
Microsoft.
Phone:
Call
us Monday through Friday, 8:00am-6:00pm EST at:
(800)
423-0563
Fax:
You
may fax us any time at:
(859)
647-5045
Email:
tl.support@thomson.com
Mail:
Address
business mail to:
Thomson
Learning Technology Services
Thomson Distribution Center
Deliver to Front Desk
10650 Toebben Drive
Independence, KY 41051
| Higher
Education Product Technical Support |
Technical
Support
Resources
and Downloads
| K-12
Product Technical Support |
Links
to K-12 Product Tech Support (Each link opens a new window):
Technical
Support
Fact
Sheets
Hardware
and Software Downloads (for selected products)
Resource
Assistance
Downloads
Browsers
and viewers
Markstrat3
software can be used for demonstration or trial purposes.
WebTutor
Browser Tuneup Page for updates to your browser and plugins.
New K-12 Product
Updates!
New product updates are available for Keyboarding
Pro Ver. 3 and the Century 21 Sample CD Demo.
Our Technical Support
Hotline puts you in touch with help for any problems you may encounter
with South-Western Educational Publishing or West Educational Publishing
software. If you have checked your hardware to make sure it is functioning
correctly and have installed the most current drivers, but your software
is still malfunctioning, contact the Technical Support Hotline.
If you need assistance
access or using our resources, please reference our Resource
Assistance document.
| Technical
Problems or Issues with this Site |
Problems:
To report technical problems or issues with this site, please contact
our Webmaster (opens a new window)
Comments:
We welcome your
comments (opens a new window)
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When contacting
us, please be sure to:
- Name the
South-Western product with which you are having difficulties
- Identify
your hardware
- Describe
in detail the problem you are having
- List how
to reach you: email, fax, and voice numbers
In addition,
please have the following information and materials ready:
- Brand name
and model number of your computer
- Amount of
memory (RAM) in your computer
- Your computer's
operating system and version number (e.g. Windows XP, Mac OS X)
- Title and
ISBN/stock number of the South-Western software you are calling
about
- Exact error
messages, if any
- Type of drive
you are running the software from
- Brand name
and model number of your printer
- Type of network
and version number (e.g., Windows NT Server 4.0, Novell 4.11)
- Network management
system and version number (e.g. ICLAS 3.0)
- Related CDs,
student text, teacher's manual, user's guide, etc.
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