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NEW PRODUCT UPDATES!
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CLICK HERE for replacement electronic auditor key files for Southgate Hardware for Century 21 Advanced Accounting 7th edition.
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New product updates are available for Keyboarding Pro Ver. 3 and the Century 21 Sample CD Demo. CLICK HERE!
Our Technical Support Hotline puts you in touch with help for any problems you may encounter with South-Western Educational Publishing or West Educational Publishing software. If you have checked your hardware to make sure it is functioning correctly and have installed the most current drivers, but your software is still malfunctioning, contact the Technical Support Hotline.
If you need assistance access or using our resources, please reference our Resource Assistance document.
Support Options
| On-Line | Technical Support Fact Sheets |
| support@thomsonlearning.com | |
| Thomson
Learning Technology Services Thomson Distribution Center Deliver to Front Desk 10650 Toebben Drive Independence, KY 41051 |
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| Phone |
800-423-0563 (Hours: 8:30 a.m. to 6:00 p.m., EST) |
| FAX |
859-647-5045 |
- Brand name and model number of your computer
- Amount of memory (RAM) in your computer
- Your computer's operating system and version number (e.g. Windows 95, Mac OS 9.1)
- Title and ISBN/stock number of the South-Western software you are calling about
- Exact error messages, if any
- Type of drive you are running the software from
- Brand name and model number of your printer
- Any printouts related to the problem
- Type of network and version number (e.g., Windows NT Server 4.0, Novell 4.11)
- Network management system and version number (e.g. ICLAS 3.0)
- Related diskettes, student text, teacher's manual, user's guide, etc.
