Frequently Asked Questions

Thomson Distribution Center
Attn: Returns Location 02
10650 Toebben Drive
Independence, KY 41051

The returned goods must be received within 12 months of the original invoice date.

The items are returned prepaid to the corporate office (as identified above) in mint condition.

Thomson Learning will not accept products for return that have been stamped of stickered.

Software returns are made within 90 days of shipping, template and microexam diskettes cannot be returned.

Items are returned via traceable means to ensure that credit can be given. Liability does not pass to Thomson Learning until the materials are received.

Thomson Learning must be notified of defective items within 60 day of date of shipment.

Alternatively, you can order offline. Please write, fax or email to the appropriate address below and include:

	Your complete name, school or company name, shipping (no p.o. boxes) and billing address, zip code, and daytime phone number including area code
	Your account number
	Complete title, ISBN, and quantity of each title ordered
	Purchase order number (for orders not accompanied by payment)
	Any special instructions or information, clearly noted
	Credit card orders must be accompanied by the cardholder's complete name, address, phone number, card number, card expiration date, and shipping instructions (e.g., UPS, Federal Express, RPS). The school name or company name, if any, is essential. All written orders must include the signature of the cardholder.

Where to Send Your Order or Inquiry

US Orders
Mail: Thomson Learning ATTN: Order Fulfillment P.O. Box 6904 Florence, KY 41022-6904 USA	Phone: Orders being phoned in: Call 1-800-354-9706 Monday - Friday, 8:00AM - 8:00PM EST
Fax: Orders being faxed in: Fax 1-800-487-8488 Available 24 hours	email: esales@thomsonlearning.com
International Orders
ASIA (INCLUDING INDIA) Thomson Learning 60 Albert Street #15-01 Albert Complex Singapore 189969 Tel: 65-336-6411 Fax: 65-336-7411	LATIN AMERICA Thomson Learning Seneca 53 Colonia Polanco 11560 México, D.F., México Tel: (525) 281-2906 Fax: (525) 281-2656
AUSTRALIA / NEW ZEALAND Nelson 102 Dodds Street South Melbourne, Victoria 3205 Australia Tel: 61 39 685-4111 Fax: 61 39 685-4199	SPAIN (INCLUDES PORTUGAL) Paraninfo Calle Magallanes, 25 28015, Madrid, España Tel: 34 91 446-3350 Fax: 34 91 445-6218
CANADA Nelson 1120 Birchmount Road Toronto, Ontario Canada M1K 5G4 Tel: (416) 752-9100 Fax: (416) 752-8102	UK / EUROPE / MIDDLE EAST / AFRICA Thomson Learning Berkshire House 168-173 High Holborn London WC1V 7AA, United Kingdom Tel: 44 207 497-1422 Fax: 44 207 497-1426
JAPAN Thomson Learning Nihonjisyo Brooks Bldge. 3F 1-4-1 Kudankita Chiyoda-Ku Tokyo 102-0073 Japan Tel: 81-3-3511-4390 Fax: 81-3-3511-4391	INTERNATIONAL HEADQUARTERS Thomson Learning International Division 290 Harbor Drive, 2nd Floor Stamford, CT 06902-7477 Tel: (203) 969-8700 Fax: (203) 969-8751

Please note that prices may vary and some products may not be available outside the country of origin. Orders may be subject to local taxes. All prices are subject to change without notice.

The Thomson Learning Distribution Center must be notified of any order discrepancies in the fillfillment of your order within 15 days of date of shipment.

The Thomson Learning Global Rights Group is responsible for evaluating permission requests for all the Thomson Learning higher education and Lifelong Learning companies. Visit http://www.thomsonrights.com/ for more information.

The decision to transfer the Computer Education Lists of South-Western to Thomson Learning's Course Technology division was a strategic one. By focusing more precisely on Business Education, South-Western could strengthen its commitment to this area of market strength. Moreover, the transfer allows South-Western to focus on those subjects where we are a lifelong learning market leader. The transfer of these lists does not represent a lessening of South-Western's commitment to the school marketplace.

The decision to sell the Academic Lists of South-Western was a strategic one. By focusing more precisely on Business and Computer Education, Thomson Learning could strengthen its commitment to these areas of market strength. Moreover, the sale allows Thomson Learning to focus on those subjects where we are a lifelong learning market leader. In Business, Technology, and Computer courses we can take the student from their high school years on through college and professional career training and certification. The sale of these lists does not represent a lessening of Thomson Learning's commitment to the school marketplace.