The material in this chapter prepares students to:

• Understand the business relevance of the environment to service companies.
• Describe the types of environmental issues that service companies face.
• Explain the role that service companies play in creating and mitigating environmental issues for both themselves and other companies.
• Evaluate the environmental impacts of a service company.
• Explain the role that service companies play in creating and mitigating environmental issues for both themselves and other companies.