Instructor Resources

Instructor Resources
For full student and instructor supplement descriptions, visit the
Supplements Information Page.

Successful Service Operations Management
by Richard Metters

Please select a resource from the list below. Note: Some files are password protected. To gain access to these restricted files, you must be a qualified instructor. Please complete this form or contact your local Thomson Learning/South-Western representative. Or if you prefer, please contact our Academic Resource Center at 800-423-0563 for review copies and technical support.

Help your students utilize the benefits of the materials you have adopted, visit the First Class In-Service Program.

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For Detailed Downloading Instructions, click here.

Updates

The following documents have been updated since the book published.

Chapter 11 End of Chapter Review Question Solutions (the corrected file has replaced the old file and is posted with other solutions below)
Chapter 14 PowerPoint (the corrected file has replaced the old chapter 14 PowerPoint presentation below)
Chapter 14: Example 1, Figure 9

Teaching Tips

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