Successful
Service Operations Management
ISBN: 0-324-13556-4
Metters, Richard D.
King-Metters, Kathryn H.
Pullman, Madeleine
|
Successful
Service Operations
Management , 2e
ISBN: 0-324-22437-0
Richard D. Metters
Kathryn H. King-Metters
Madeleine Pullman
Steve Walton
Second Edition |
