Chapter Outline

This chapter discusses an element vital to the effective performance of a project: communication. Communication takes place between the project team and the customer, among the project team members, and between the project team and its upper management. Communication may involve two people or a group of people. It can be oral or written. It can be face to face or involve some medium, such as phone, voice mail, e-mail, letters, memos, video conferencing, or groupware. It can be formal, such as a report or a presentation at a meeting, or informal, such as a hallway conversation or an e-mail message. This chapter covers many communication formats. You will become familiar with

• suggestions for enhancing personal communications, such as face-to-face discussions, phone conversations, letters, and memos
• effective listening
• various types of project meetings and suggestions for effective meetings
• formal project presentations and suggestions for effective presentations
• project reports and suggestions for preparing useful reports
• project documentation and keeping track of changes

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