Chapter Outline

It is the people-not the procedures and techniques (covered in other chapters)-that are critical to accomplishing the project objective. Procedures and techniques are merely tools that help people do their jobs. For example, an artist needs to have paint, canvas, and brushes to paint a portrait, but it is the skills and knowledge of the artist that allow a portrait to be created with these tools. So, too, in project management: the skills and knowledge of the people involved are vital for producing the result. This chapter focuses on one very important person: the project manager. You will become familiar with

• the responsibilities of the project manager
• the skills needed to successfully manage projects and techniques for developing those skills
• approaches to effective delegation
• ways the project manager can manage and control changes to the project

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