After studying this chapter's learning objectives, visit the following web sites and, based on the information you find, answer the following questions:
- E commerce customer service and logistics
- Visit any 3 three e-commerce sellers of your choice. You may use the ones listed on p. 76.
- Describe what you found that relates to this chapter.
- What is you opinion of the firm's understanding of logistics? Support your answer with facts from the site.
- Fulfillment Force
- What functions does this firm perform? How do they relate to the issues discussed in this chapter?
- MDI
- How does this company compare with Fulfillment Force?
- What is the origin of MDI?
- Do you think this helps MDI understand the requirements of their customers?
Copyright © 2003 South-Western. All Rights Reserved. Disclaimer
Webmaster