Quenching World Thirst One Bottled Water at a Time
Topic Ethics and Social Responsibility in Marketing
Key Words Corporate social responsibility, social-cultural environment, environmental scanning
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News Story 

The world's largest coffee retailer has decided to take a plunge into the bottled water business. Seattle-based Starbucks Corporation recently acquired Santa Monica, California's Ethos Brands in a move designed to help the coffee company grab a share of the $9.8-billion industry--and perhaps even quench world thirst.

As part of the agreement, the coffee giant will donate five cents on the bottle to drinking-water projects in poor countries in Africa, Asia, and Latin America. Starbucks has promised to contribute at least $1 million to humanitarian water projects in 2006 and millions more over the next five years.

Starbucks' entrance into the bottled-water market comes at time when the sector is seeing reduced margins across the board. While water has become the No. 2 drink of choice, it has also grown more competitive and less profitable. As a result of price competition, volume has been growing faster than sales for the past two years, meaning more water is being sold but at less profit.

As evidence of growing competition in the sector, PepsiCo recently cut the price on its Aquafina brand, as Coca-Cola did with Dasani. The beverage giants are expected to continue slashing prices to grab market share from Nestle Waters, seller of Poland Spring and Arrowhead. Yet within this highly-competitive environment, Starbucks' Ethos may have a key advantage over the competition: its humanitarian message. The idea that drinking Ethos can make a difference in poor countries is a unique proposition--one that sets the brand apart and resonates with eco-conscious consumers.

Questions
1.

Do you think the humanitarian aspects of the Ethos brand will help it to succeed against leading bottled-water brands like Dasani and Aquafina? Why or why not?

2.

What are some other ways Starbucks might demonstrate its commitment to corporate social responsibility?

Source Laura Everage, "Starbucks acquires ethos water," Gourmet Retailer, June 2005 v26 i6 p10(1).
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