| It Isn't Easy Being Green | |||||
| Topic | Customer Relationship Management | ||||
| Key Words | Customer winback, customer relationship management (CRM), loyalty, retention strategy | ||||
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| News Story |
Like other Big Three automakers, Ford Motor Company is losing market share and hemorrhaging layoffs in the face of Toyota's astounding ascendancy. The storied automaker is still profitable, due to trucks like the F-150 and its global business that includes Mazda and Volvo, but unless management is able to win back the loyalty of the American consumer, Ford will continue to lose market share to Japanese manufacturers.
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| Source | Joseph R. Szczesny, " Ford's Hybrid Hiccup," Time, April 10, 2006 v167 i15 pA18. | ||||
| Instructor Discussion Notes | Discussion Notes These notes are restricted to qualified instructors only. Register for free! |
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