| Cable TV Operator Gets 'TiVoed' | |||
| Topic | Services Marketing | ||
| Key Words | Service sector, service-goods continuum, service quality | ||
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| News Story |
Digital video recording (DVR) is quickly becoming popular with American TV viewers. Some 7 million households subscribe to DVR services like TiVo, and analysts predict that the number will be closer to 18 million by the end of 2006. The recent partnership between TiVo Inc. and Comcast Corp., the world's largest cable operator, is expected to be a major force driving this growth.
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| Source | Cliff Edwards, "Suddenly, It's Fast Forward at TiVo; The digital video recording service's Comcast deal delivers 21.5 million potential new users and transforms a faltering player into the industry's star," Business Week Online, March 16, 2005 pNA. | ||
| Instructor Discussion Notes | Discussion
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