Video Clip Index Click on the video clip you want to watch. (Clips are listed alphabetically by topic.) Activity-Based Costing: Symbios Logic (10:21) Agency Relationships: W.B. Donor and Red Roof Inn (13:10) Business Environment: Central MI Community Hospital (11:23) Capacity Planning: Bindco (13:38) Career Management: LaBelle Management(12:05) Client-Based Advertising: Andersen Consulting (14:02) Conflict Management: JIAN (10:30) Controlling: Sunshine Cleaning Systems (13:13) Cost of Quality: Archway Cookies (11:57) Culture in an Organization: W.B. Donor (15:30) Customer Satisfaction/Quality/Value: Black Forest Motors-Mercedes (15:00) Decision Making: Next Door Food Store (11:21) Demand Forecasting: Vermont Teddy Bear Company (13:40) Distribution Strategy: Burton Snowboards (12:00) Diversity in Business: Hudson's (12:00) Employee Recruitment and Selection: Valassis Communications (12:06) Entrepreneurship: Second Chance Body Armour (15:23) Entrepreneurship and Innovation: Yahoo! (15:30) Ethics in Business: Bank of Alma (10:43) Evolution of Management: Sunshine Cleaning, JIAN, and Archway Cookies (14:28) Global Strategy: Enforcement Technology (ETEC) (11:53) Goal Setting and Corporate Strategy: Second Chance Body Armour (14:40) Incremental Analysis: JIAN (11:58) Info Tech & Internet Marketing: Elderly Instruments (13:10) Interviewing: Hudson's (10:39) Just-in-Time: Archway Cookies (11:40) Leadership: Sunshine Cleaning Systems (11:51) Listening: Bank of Alma (10:00) Management Information Systems: Archway Cookies (11:54) Management Success Story: Sunshine Cleaning Systems (13:31) Managing Change: Central Michigan Community Hospital (12:00) Managing Human Resources: Next Door Food Store (14:09) Manufacturing Operations: Vermont Teddy Bear Company (12:00) Motivating for Performance: Valassis Communications (13:17) Motivation -- Self-Directed Work Teams: Next Door Food Store (11:36) Negotiation: Enforcement Technology (ETEC) (11:20) Operations Management: World Gym (11:09) Organization Communication: Valassis Communications (13:47) Organizational Design: JIAN (12:04) Performance Appraisals: LaBelle Management (12:10) Performance Evaluation: World Gym (10:43) Persuasive Communication: Valassis Communications (12:00) Planning: Kropf Fruit Company (13:22) Planning and Implementing: Hudson's (13:33) Planning Tools: SP Aviation & Firstbank (12:00) Pricing Concepts: The Toronto Bluejays (11:05) Pricing Strategy: World Gym (11:16) Product Development Decision Making: Second Chance Body Armour (14:28) Project Management and Production Scheduling: Bindco (13:42) Quality Control: Bindco (13:29) Quality: Wainwright Industries (14:23) Report Writing in Business: Hudson's (12:08) Social Responsibility: Ben & Jerry's Ice Cream (12:45) Strategic Leadership: Vermont Teddy Bear Company (10:55) Teamwork: Valassis Communications (11:59) Technology in Business Communications: Burke, Inc. Turnkey Manufacturing: Bindco (14:56)