1998 Innovation Optimas Award
Profile: The Pillsbury Co. by Gillian Flynn, Workforce (Workforce
requires that you complete a free
registration before gaining access to its articles). "A unique
employee-feedback tool, a hot line called InTouch, allows anyone to phone
any time and talk about anything with the comfort of anonymity and the assurance
that their issues will be addressed." Pillsbury
seeks frank feedback and suggestions for improving any aspect of its operations.
Question: What are the benefits to a company that establishes an
open channel of upward communications? |
