Chapter 16
Organizational Culture
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1. The most visible and accessible level of culture is:
a.values;
b.basic assumptions;
c.artifacts;
d.none of the above;

2. Retirement dinners are an example of:
a.rites of passage;
b.rites of renewal;
c.rites of enhancement;
d.rites of integration:

3. Which statement is true about espoused values:
a.they are the same as enacted values;
b.they are reflected in the way the members actually behave;
c.they are reflected through everything but behavior;
d.they are what members say they are;

4. Assumptions:
a.are very connected with an external locus of control, emphasizing the interdependence between an employer and employee;
b.about one company provide us with employees' points of view;
c.are so strongly held that a member behaving in any fashion that would violate them would be unthinkable;
d.are the second level of values;

5. ____________ is an organizational culture with a consensus on the values that drive the company and with an intensity that is recognizable even to outsiders.
a.Strong culture;
b.Improved culture;
c.Adaptive culture;
d.Modernized culture;

6. According to the fit perspective:
a.firms adapt to environmental change by fitting the good employees with good managers;
b.a culture is good only if it fits the industry's or the firm's strategy;
c.many cultures change too quickly which triggers positive effects on the firm's performance;
d.culture that values traditional hierarchy suits the computer industry;

7. Which one of the following is NOT one of the five major elements in a managing culture:
a.how leaders react to a crisis;
b.how leaders hire and fire individuals;
c.what leaders pay attention to;
d.how well leaders know their employees;

8. All of the learning that takes place before a person starts to work in a company is called:
a.adapting to change;
b.acquisition;
c.anticipatory socialization;
d.multi-socialization;

9. Change and acquisition is:
a.when the newcomer begins to master the demands of the job;
b.the process in which we learn to adapt to a new job;
c.also known as the first stage of socialization;
d.another name for establishing new relationships at work;

10. Triangulation is the term used to describe:
a.how people learn to speak three different languages;
b.the use of multiple methods to measure organizational culture;
c.the process of changing an organizational culture;
d.one of the consequences of globalization;

11. There are many reasons why changing an organization's culture is difficult. Among the most common is that:
a.assumptions are on the surface and create great divisiveness;
b.Americans who work in multinational companies in Europe insist on being more European and less American;
c.newcomers are always anxious to socialize themselves into the new organization;
d.culture is deeply ingrained and behavioral norms are well-learned;

12. A good measure of the success of cultural change is:
a.to see if the new behavior continues fueled by intrinsic motivation rather than external rewards;
b.if the boss leaves to join another company;
c.employees rely on previous methods in a crisis;
d.cynicism fills the office cubicles;

13. Hallmarks of ethical culture include:
a.whatever is best for the organization as a whole must be ethical;
b.people who have worked for a company for a long time have the best ethics;
c.protection of confidentiality of whistle-blowers;
d.ethical behavior that overshadows the temptation for a competitive edge;



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