|Can Process Management Programs Actually Discourage Innovation|
|Topic||Managing Manufacturing and Service Operations|
|Key Words||Total Quality Management (TQM), Six Sigma, ISO 9000, process management|
|InfoTrac Reference|| A141294701
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Many businesses are still applying process management programs like Six Sigma, ISO 9000, and Total Quality Management (TQM) in their businesses even after two decades of popularity. Yet, Mary J. Benner, management professor for the Wharton School of Business at the University of Pennsylvania says these programs may need to be reevaluated and applied more discriminatingly. In her research done with Michael Tushman of the Harvard Business School, she has found that programs like these can diminish innovation.
|Source||"Can Process Management Programs Actually Discourage Innovation," Hydrocarbon Processing, January, 2006, page 23(2).|
|Instructor Discussion Notes||Discussion Notes
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