South-Western - Management  
Management News

Management News is South-Western's service to provide summaries of the latest management news stories. Review the brief summaries and, for stories of interest, select the full summary.
COMMUNICATION
Title  Brief Summary 
We’ve Got Failure to Communicate
Full Summary
Communication failure is probably responsible for about ninety percent of the problems people face at work. Identifying the ways in which communication breakdowns occur and developing strategies for minimizing these breakdowns can vastly improve business communication.
(Updated January 2008)
Reading Body Language Can Offer Insight to HR Pros
Full Summary
Reading body language can offer insight into any situation, and is particularly useful to those in human resource professions. You can even learn to use your own body language to diffuse potentially volatile situations and to connect with others.
(Updated July 2007)
The True Impact of Ineffective Business Communications
Full Summary
A recent survey about the impact of business communication shows that employers are losing productivity due to poorly organized and poorly worded communications. Employees recognize how important written communication is to the effectiveness of their job, but many are not doing much to improve their efforts in this area.
(Updated March 2007)
How to?
Full Summary
Research says that most people will have an average of 20 managers in their working life. Knowing how to communicate upward is a skill that can make life easier and work more enjoyable for everyone.
(Updated Febraury 2007)
Kicking the E-Mail Habit
Full Summary
The amount of e-mail messages most people receive and send has increased tenfold in the last eight years, putting a strain on people’s work and personal time. One company CEO got so tired of the constant deluge of e-mail messages at his company and the lack of interaction between employees that he instituted “no e-mail Fridays.”
(Updated December 2006)
Get Out of Your Office
Full Summary
Many managers are surprised to learn that their employees don’t feel that they make an effort to make a real connection with them. Face-to-face communication is the best way to get information to and from employees. Walking around and really listening to what employees have to say can help you make better decisions and to gain their trust and respect.
(Updated October 2006)
How to Coach Tough Workers
Full Summary
When an employee is not performing the way that we want them to, it can be difficult to confront the situation. However, by focusing on the situation, and not the person, and working together on a solution, many difficult situations can be turned around.
(Updated May 2006)
Make Yourself Heard: Are There More Effective Ways of Getting Your Employees' Attention than E-mail
Full Summary
Information overload has become a real problem in today's communication-enabled workplace. Not only is it difficult to disengage from all that information, it's hard for the important messages to get through all the clutter. Some companies are experimenting with new screensaver technologies to help them keep their employees engaged.
(Updated April 2006)
When CEOs are Entangled in Their Own Web of Words
Full Summary
Most executives prefer to focus on business rather than verbal communication. However, as CEOs receive increased scrutiny in the wake of recent scandals, their words can have a significant impact on corporate profits.
(Updated December 2005)
Have You Heard? Gossip Turns Out to Serve a Purpose
Full Summary
Gossip is usually considered a negative aspect of office life, but researchers say gossip is a central form of human interaction that helps convey important information and allows outsiders to feel part of the group dynamic.
(Updated September 2005)
Carry On the Conversation: Helping Employees Make Sense of What Happens At Work
Full Summary
Most companies overlook the value of peer-to-peer communication when they are creating their communication plans. It is possible to shape behavior and the response to company messages by paying attention to the company's informal opinion leaders and the methods by which opinions are shared in a company.
(Updated April 2005)
How to Answer "Tell Me about Yourself."
Full Summary
The question "Tell me about yourself" is often used in interviews and can provide a great opportunity to sell yourself to your future employer if you are prepared to quickly highlight your best applicable skills and abilities.
(Updated November 2004)
Talk is Not Cheap
Full Summary
Managers should pay more attention to the learning power of informal conversations with their employees. Effective exchanges between managers and employees can lead to learning and innovation.
(Updated October 2004)
Micromessages at Work Can Hurt Employee Morale, Productivity
Full Summary
Sometimes it's not what we say, buy how we say it that has impact. One expert calls these conversation cues micromessages, and they can have a big impact on employee morale and productivity.
(Updated 09/01/04)
Something Wiki This Way Comes
Full Summary
Wikis have the ability to improve collaboration among workers without endless conference calls, meetings, and back-and-forth emails. They're Web sites anyone can edit, and they could transform corporate America.
(Updated 08/01/04)
Technology: Business Solutions
Full Summary
Companies value teamwork between employees, but using email to communicate is no longer a practical solution by itself. A new generation of specialized collaboration software creates sites where teams can share documents and calendars, engage in discussions, or send messages to team members.
(Updated 07/01/04)
Managerial Communication
Full Summary
People communicate in companies constantly, but communication is more than talking. Good internal communication will help firms develop into more efficient and well-managed enterprises.
(Updated 07/01/04)
The Best Policy Now: Less 'Spin' and More Honesty
Full Summary
Recent research on communication reports that many organizations incorrectly believe they are communicating effectively with their employees. But the bottom line results, such as lower turnover rates and better morale, improve when communications are perceived as clear and honest.
(Updated 07/01/04)
IM: It's Speedy and It Can Spell Trouble
Full Summary
As instant messaging infiltrates the workplace, concerns of virus protection, legal trouble and lost productivity are rising. While some employees use it to boost productivity, others use it to boost their social lives. Will employers pull the plug on this instant version of email?
(Updated 10/01/03)
Blogs Begin to Make Their Mark on Corporate Communications
Full Summary
Blogs, which is short for web logs, have become one of the hottest new communication tools for employers. They are simple to use and maintain, and they work for communication between employees and with customers.
(Updated 10/01/03)
Workers and Bosses Don't Quite Connect
Full Summary
In uncertain economic times, companies are tightening their belts and increasing their employees' responsibilities. It has become more important than ever to make a concerted effort to keep the lines of communication open between employees and employers. However, recent surveys suggest that there is not agreement between bosses and workers regarding the quality of communication taking place.
(Updated 10/01/03)
Inside Player: Top Management's New Role
Full Summary
When pursuing short-term strategies for long-term gains, it is more important than ever to keep communication lines open inside the organization. Here's how three company leaders make it work.
(Updated 8/01/02)
The Defogger: Your Data is Gone But It's Not Forgotten
Full Summary
Deleted email and computer files have a nasty habit of coming back at the most awkward times. This article answers the question: What can you do about it?
(Updated 10/23/02)
Instant Message Goes Corporate; 'You Can't Hide'
Full Summary
Instant messaging (IM) is moving from teenagers' computer screens to their parents' computers at work. It provides a number of benefits to workers and managers, and seemingly few drawbacks. As more companies embrace this technology, they are finding that it improves relationships in addition to making work more efficient.
(Updated 10/23/02)
Return to Management News topic index Return to Management Resource Center

©2008  South-Western.   All Rights Reserved