|CPP, Inc. Case Study Illustrates Effective Conflict Handling|
|Topic||Managing Individuals and Teams|
|Key Words||Conflict management styles|
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CPP, Inc. recently announced the release of a new case study examining the relationship between conflict handling and customer satisfaction ratings for inbound call centers. The study confirmed that effective conflict handling can increase customer satisfaction. Specifically, call center representatives who used a combination of “collaborating” and “accommodating” styles scored the highest on customer satisfaction ratings.
|Source||“CPP, Inc. Case Study Illustrates Effective Conflict Handling,” PR Newswire, Oct. 3, 2007, pNA.|
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