| San Antonio Firm Improves Workplace by Helping Workers Break Language Barrier |
| Topic |
Internal Environment and Culture |
| Key Words |
English as a second language, corporate culture |
| InfoTrac Reference |
CJ113357119
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| News
Story |
In the late 1990s at Jungle Laboratories, close to 15 percent of its workers were Spanish-speaking with limited English-language skills. The company president, Buddy Johnson, noticed that this group of employees communicated almost solely in Spanish with each other. He had three concerns.
First was safety: not being able to communicate is dangerous when working with machinery with moving parts. The second concern was productivity: training suffered from the language barrier. The third was the culture of the company.
Johnson wanted a workplace whose policies and corporate culture fostered camaraderie. He also wanted a family atmosphere, which required communication among employees. He decided the best way to achieve this was to provide on-site English language classes, free of charge during the workday. Employees participated in the program voluntarily by attending classes two hours twice a week.
One employee felt it was a great opportunity for them, but it also showed that the management cared about them. Without this kind of training, workers who lack English proficiency have a tougher time finding jobs.
Jungle Laboratories no longer offers on-site classes, but now pays for English language training through their tuition reimbursement program.
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| Questions |
| 1. |
Define the term corporate culture. Why did the language difference described in this article impact the company's culture?
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| 2. |
What are some other ways this company could foster the kind of culture the president envisioned?
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| Source
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"San Antonio Firm Improves Workplace by Helping Workers Break Language Barrier," San Antonio Express News, Knight Ridder/Tribune Business News , Feb. 18, 2004. |
| Instructor Discussion Notes
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Discussion Notes
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