South-Western - Management  
Measuring Hiring Managers
Topic Managing Human Resource Systems
Key Words Selection, retention, metrics, interviewing
InfoTrac Reference A147534630
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News Story

Until recently, most of the recruitment and talent measurement metrics that human resources department concentrated on concerned efficiency—for example, how long did filling an open position take? However, a new focus on quality can affect the way that managers are trained to select for open positions in their departments. Studies show that 65% of the time the hiring process is the deciding factor in determining whether or not you will end up with a good performer on the job.

Everyone seems to know that it is important to hire the best possible person for an open position. But, often, taking the time to make the right hiring decision is just not the priority that it should be. And while company managers are held accountable for sales and performance targets, they are often given a pass on their talent selection and development records.

Taking the time to analyze when things are or arenít going well with hiring decisions can help to point out problems caused by competition for labor, uncompetitive salary and benefits, or poor hiring decisions. Companies that are able to identify managers that consistently make good decisions can use these managers as role models, build training programs around them, and learn from their strengths.

Experts offer the following thoughts on what employers should do to manage the effectiveness of hiring managers:

  1. Start with retention metrics
  2. Focus on key jobs and desired outcomes
  3. Have managers use self-assessments to reflect on their hiring skills.

Questions
1.

What types of metrics can be used to measure the success rates of hiring managers?

2.

What methods can be used to share the successful methods of one hiring manager with others in an organization?

3.

If the hiring decision can have a 65% impact on the performance of the employee hired, why do so many hiring managers not give the decision a priority?

Source "Measuring Hiring Managers," HR Magazine, June, 2006, pp. 93-97.
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