South-Western - Management  
Employers and Educators Embrace E-learning
Topic Training and Development
Key Words e-learning, new hire orientation, compliance education, synchronized content
BCRC InfoMark If your textbook came with a BCRC access code, click here to login on.
Click here to read the full article.
News Story

William Scotsman, a modular and mobile space company, had a problem. They needed a way to efficiently provide compliance education, software skills, and other training as the organization grew. Traditional classroom training that could reach all of the firm’s more than 100 locations was becoming more costly and difficult.

They chose a Web conferencing solution from LearnLink, now part of iLinc, to develop training for their sales force. Later, the training was rolled out to the rest of the firm. The company also used iLinc to include everything from software skills and regulatory compliance to new hire orientation and human relations programs.

The Web conferencing solution allowed trainers to choose from various forms of synchronized content within the interface, including PowerPoint slides, multimedia courseware, Web-based material, streaming video, white boarding, chatting, and shared software applications. The company can develop its own training programs and users can access them via the iLinc Web site.

Training is available in several languages so users in other countries can benefit from the solution, even if they don’t speak English.

The system generates reports which help the firm demonstrate compliance with Sarbanes-Oxley, OSHA rules, and other regulations. The iLinc system also enables trainers to develop course materials in as little as two or three weeks as opposed to several months with other training methods. The system has dramatically increased productivity and reduced training costs.

Another company that faced the challenge of keeping up with the ongoing training needs of their employees is Go Daddy, the world’s largest domain registrar and hostname provider. Security training, which is vital to the company’s success, was handled with classroom training, which was becoming unwieldy as the company grew. Go Daddy turned to Inspired eLearning to bring new employees up to speed and update current employees on the latest security knowledge. All new hires take a security course, and every employee must take a refresher course each year. Employees must pass the course in order to work. Tests come at the end of each module, and employees get immediate feedback on how they did.

Similar technology is also being used to help large educational facilities gather and consolidate the knowledge that their members have.

Questions
1.

What is “synchronized content?” How is this different from unsynchronized content for training? Give an example of both types. Which type do you think is more effective for learning? Why?

2.

Think of an e-learning experience that you have had. What features do you, as a learner, appreciate the most? What features of e-learning do you find the most frustrating? In the future, do you think that there will be more e-learning in all aspects of life? Is this an improvement over current practices? Be prepared to discuss your thoughts in class.

3.

What is “blended learning?” What factors are taken into consideration when deciding what medium will be best for delivering a particular type of training?

Source “Employers and Educators Embrace E-learning,” KM World, April, 2008 v17 i4 p20(2).
Instructor Discussion Notes Discussion Notes
These notes are restricted to qualified instructors only. Register for free!

Return to the Training and Development Index

©2008  South-Western.  All Rights Reserved     |