South-Western - Management  
More Than Money Needed to Motivate - and Retain - Employees
Topic Performance Management and Appraisal
Key Words recognition, tangible rewards
News Story

Many employers believe salary is the primary factor in retaining employees. However, according to a recent HR survey, 79 percent of employees singled out "lack of appreciation" as one of the top reasons they would leave their job. These results coincide with a national trend of employees leaving companies for other career opportunities. In January of this year, 1.9 percent of the U.S. workforce turned in their resignations - up from 1.6 percent the previous year.

Showing appreciation for an employee's skill and hard work not only creates a congenial environment, it can improve productivity, retention of materials, and encourage natural teamwork. Companies can create an appreciative workplace using both tangible and intangible methods. A tangible recognition might be thank-you cards, lunch at a restaurant, or gift certificates. (Extravagance isn't necessary since the gesture is usually more valuable than the gift itself.) Intangible gestures include greeting the person each day, saying "thank you" and asking for feedback.

It's also important to remember that while some people thrive on public recognition and fanfare, others prefer more subdued acknowledgements. Managers should know their employees well enough to modify their recognition into "user-friendly" versions, or they can simply ask how their employees would like to be recognized.

Questions
1.

Why is it optimal to combine tangible and intangible techniques when recognizing work performance?

2.

How can an HR department help a manager set the standard for an appreciative workplace?

Source "More Than Money Needed to Motivate - and Retain - Employees," Society for Human Resources Management, 2005.
Instructor Discussion Notes Discussion Notes
These notes are restricted to qualified instructors only. Register for free!

Return to the Performance Management and Appraisal Index

©2005  South-Western.  All Rights Reserved     |