Knowledge Management

Knowledge Management is a new way to think about organizing and sharing an organization's intellectual and creative resources. It refers to the efforts to systematically find, organize, and make available a company's "intellectual" capital and to foster a culture of continuous learning and knowledge-sharing so that organizational activities build on what is already known. A company's intellectual capital is the sum of its information, experience, understanding, relationships, processes, innovations, and discoveries. Although information technology plays an important role by enabling the storage and dissemination of data and information across the organization, technology is only one part of a larger puzzle. A complete knowledge management system includes not only processes for capturing and storing knowledge and organizing it for easy access but also ways to generate new knowledge through learning and to share knowledge throughout the organization. Information technology alone is not enough to handle this complex problem.

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