Chapter 3
Job Requirements and the Design of Organizations :
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The Email address of an instructor to mail your quiz results:
1. Methods of collecting data for a job analysis include:
a. referrals
b. conducting job fairs
c. surveying competitors
d. Dictionary of Occupational Titles

2. Conducting a job analysis is usually the responsibility of:
a. human resource department
b. line managers
c. top management
d. information resources department

3. The critical incident method:
a. is an investigation by the safety department
b. refers to a disagreement between an employer and an employee
c. identifies critical job tasks
d. refers to an employee being terminated

4. A job description is composed of all of the following except:
a. a job title
b. job site location
c. job identification
d. job duties section

5. In order to make work more rewarding or satisfying, managers can:
a. allow employees more authority over work outcomes
b. reduce the tasks that require training
c. decrease the difficulty level of a job
d. keep job duties as general as possible

6. Empowered employees must:
a. be able to do what they want
b. take control of their work tasks
c. be so creative they do not need ideas from other employees
d. function with a constant flow of information from upper management

7. Which is not part of the employee involvement group (quality circles) process:
a. members brainstorm and gather data
b. members generate solutions and recommendations
c. management considers and makes recommendations
d. groups are recognized and given feedback only if their recommendations are implemented

8. Which of the following is not a characteristic of a successful work team:
a. consensus decision making
b. autocratic leadership
c. valuing employees for their diversity
d. open and honest communication

9. The major disadvantage of using a compressed work week is:
a. it involves federal laws concerning overtime
b. long weekends can be exhausting
c. it is difficult to get employees to work extended workdays
d. it increases startup and closedown time

10. One study noted reasons for implementing telecommuting. Among these reasons are:
a. companies do not have to be concerned with workers' compensation issues
b. employees seem to be more creative at home
c. environmental issues
d. employees can make more money by charging home-office rental fees

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