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eBook Help
Troubleshooting
for Adobe Reader Below are answers to some common issues that arise while using Adobe Reader. If you do not find the answers that you are looking for here, please take a moment to visit Adobe Reader Support or the Adobe Reader page. Locating an eBook You Just Purchased for Adobe ReaderIf you cannot locate an eBook you recently purchased, it is likely that you downloaded the eBook before you installed the reader. Find and double-click a file named ebx.etd. Your eBook will now appear in your Reader Library. PAGE TOP Opening eBooks in Adobe ReaderBe sure you have installed the Adobe Reader. If you receive a "Cannot open .etd file" error message when you attempt to open an eBook, you have installed but not certified the reader. Simply click the Bookstore link at the bottom of the reader and click Certify Now at the prompt. After you complete the certification, locate and double-click the file named ebx.etd. Your eBook will now appear in your Reader Library. PAGE TOP Locating Previously Downloaded eBooks in Adobe ReaderIf you cannot find previously downloaded eBooks in the Adobe Reader Library, it's most likely that you uninstalled Glassbook Reader before you installed Adobe Reader. If you deleted the Glassbook Reader folder, download the missing eBooks again. If you did not delete the Glassbook Reader folder, do the following:
Upgrade
Installation for Former Glassbook Customers 1) Before you install the Adobe Reader, ensure that you have not set the Reader or Plus Reader to be the preferred viewer for PDF documents:
2) Do not remove (uninstall) the Glassbook Reader. 3) Download the Adobe Reader and begin the installation program. 4) When the installation program asks in which directory to install the Adobe Reader, the default choice is the directory where the Glassbook Reader is installed. 5) Complete the installation. After you perform an upgrade installation, your computer is likely to have two desktop icons, one for the Glassbook Reader and one for the Adobe Reader. Your computer is also likely to have two corresponding sets of commands on the Windows Programs menu. Both sets of icons and commands correctly start the Adobe Reader. You may safely remove the Glassbook Reader icons and commands. Visit the Adobe support site if you have any questions. Certifying Adobe ReaderYou will be asked to certify Adobe Reader the first time you use it. If you receive an error while attempting to do so, it may be that the reader cannot connect to the Internet through a firewall. A firewall is a software and hardware barrier protecting computers on a network from being accessed by computers outside the network and sometimes keeping internal users from getting outside the network. A proxy server enables users inside a firewall to connect to the Internet. By providing Internet Explorer with the address to the proxy server via the proxy settings, you can get through the firewall to certify Adobe Reader. Adobe Reader uses the proxy settings in Internet Explorer. To resolve this issue, verify that the proxy settings in Microsoft Internet Explorer 4.x or 5.x enable you to get through your firewall. If you do not know the proxy settings to get through your firewall, consult your network administrator. To check the proxy settings in Internet Explorer 4.x, choose View > Internet Options, click the Connections tab, and click Advanced in the Proxy Settings Group. To check the proxy settings in Internet Explorer 5.x, choose Tools > Internet Options, click the Connections tab, and click LAN Settings. For the PC: For the Mac: *Due to copyright restrictions, you may be able to copy, print, or use "read aloud" for limited portions of the text. In some cases, you may not be able to use these features at all. Also see the Adobe site Downloading was interrupted before it completed If the download of your eBook did not complete, you can restart the download by returning to the download page and clicking the 'download' button. Otherwise, please contact our customer service team below. We will do our best to assist you. For problems downloading the Reader, visit Adobe's download help page. PAGE TOP Downloading Books by Using the AOL Browser (Mac Only) If you use the AOL Web browser, you may be prompted to save a file when you download an eBook. Before you save the file, change its name to ebx.etd in the Save As dialog box. When you save this file, the book download proceeds. PAGE TOP Configuring the Netscape Communicator Browser to Download eBooks (Mac Only)If you use the Netscape Communicator Web browser, you must configure it to download eBooks correctly. Take the following steps after you install the Adobe Reader:
If you purchase an eBook before configuring Netscape Communicator in this way, the browser saves the purchase information in a file named ebx.etd on your hard disk. PAGE TOP Need More Technical Assistance for Adobe Reader?You can still get the help you need. Take a moment to visit Adobe Reader Support. If you don't find what you're looking for there, please call our service team with the details of your problem: Technology
Services group: We will do our best to assist you. |
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